Communication is said to be the glue that binds an organization together. It is also, in my opinion, an essential part of gaining Total Productive Maintenance/Total Process Reliability (TPM/TPR) buy-in and sustaining the focus. A mistake many organizations make is assuming that several announcements and a note on the notice board is sufficient communication. At Marshall Institute we say one must communicate seven times, seven ways; but that does not mean seven months apart.
Develop and implement a robust communication plan and check to see if the target audience has received the unfiltered message. If you want to know if your message is getting out clearly why not ask someone on the night shift if he or she has received the message? The day shift is easy but how about the rest of the folks?
Communicate both 'the what' and 'the why'. Allow people to respond and give their input and raise questions up front. The sooner you placate the nay-sayers and iron-out misconceptions the stronger your TPM implementation adoption will be.
Communication is such a big part of life and email is now a common format for daily communication. Although email is not a common topic of discussion in maintenance and reliability, effective communication is an important aspect of our jobs. I would like to share a few rules of effective email writing that you can start using today.
Due to the impersonal aspect of email communication we lose the benefit of eye-contact, body language, tone and rely solely on our words. This means that we are all fallible to misunderstanding and general miscommunication.
Here are a few great tips to remember as you construct your next email: